At ELEVATE – Soaring to New Heights, we want our customers to have a positive shopping experience. If there is an issue with your order, please review our return and refund policy below.
If you wish to request a return, exchange, or refund, you must contact us within 3 days of receiving your order.
To submit a request, customers must provide proof of purchase or the original purchase receipt.
Returns or exchanges will only be accepted if the product itself is received damaged or defective. Once the issue is reviewed and confirmed, we will arrange a replacement or refund accordingly.
If the outer packaging is damaged during shipment but the product inside remains intact, the order will not qualify for a return, refund, or exchange.
All return requests must be reviewed and approved by our team before any item is sent back. If your request is approved, we will provide instructions for the return process.
Once the returned item has been received and inspected, approved refunds will be processed to the original payment method used during the purchase.
For any return, exchange, or refund requests, please contact us through the Contact Us page on our website.
